Rubbish Collection Battersea Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Battersea provides waste and rubbish removal services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.

References to we, us, or our mean Rubbish Collection Battersea. References to you or your mean the person, business, or organisation requesting or receiving our waste collection services.

1. Scope of Service

1.1 We provide rubbish and waste collection services including, but not limited to, household rubbish removal, commercial waste removal, bulky waste collection, garden waste removal, and related loading and transportation services.

1.2 Our services are provided within our designated service area, which may be updated from time to time. Availability of service in your area will be confirmed at the time of booking.

1.3 We reserve the right to refuse collection of any items or materials that are not suitable for transport, are prohibited by law, or would pose a risk to health, safety, or the environment.

2. Booking Process

2.1 You may request a booking for our rubbish collection services by telephone, email, online form, or any other method we make available.

2.2 At the time of booking, we may ask you for information including your name, contact details, service address, description and approximate volume or weight of the waste, access details, and preferred date and time for collection.

2.3 Any quotation or estimate we provide before arriving on site is based on the information you supply. If, on arrival, we find that the description, volume, weight, or access arrangements differ from what was described, we may revise the quotation or refuse to carry out the work.

2.4 A booking is only confirmed when we have accepted your request and provided confirmation by verbal agreement, email, text message, or other agreed means. We may, at our discretion, require a deposit or pre-authorisation before confirming the booking.

2.5 We will make reasonable efforts to attend at the agreed time, but all times given for attendance or completion of work are estimates only and are not guaranteed. We are not liable for delays caused by traffic, weather, access restrictions, or other circumstances beyond our reasonable control.

3. Access and Customer Responsibilities

3.1 You are responsible for providing clear, safe, and reasonable access to the waste that is to be collected. This includes ensuring that doors, gates, lifts, driveways, and approach roads are available and suitable for our operatives and vehicles.

3.2 You must ensure that any required permissions to access your premises or shared areas have been obtained in advance, including permissions from landlords, neighbours, managing agents, or local authorities where relevant.

3.3 You must clearly separate and identify any waste that you wish us to remove, and you must ensure that no items are removed by mistake. Our operatives will use reasonable care, but we shall not be responsible for removing items that were not clearly separated from rubbish or that were indicated as waste by you or your representative.

3.4 You agree not to include in your waste any items that are prohibited, hazardous, illegally held, or otherwise unsuitable for collection and disposal under applicable law or our policies.

4. Quotations and Pricing

4.1 Quotations may be given based on volume, weight, labour time, type of waste, access conditions, and disposal costs. Unless expressly stated otherwise, quotations are exclusive of any applicable taxes or surcharges that may be added in accordance with law.

4.2 Where the exact volume or weight of waste cannot reasonably be assessed in advance, our operatives may provide a final price on site before commencing work. If you do not agree to the revised price, we will not proceed with the service and no charge will be made, except for any call-out or cancellation charges expressly notified in advance.

4.3 If additional work is requested on site, or if access conditions, parking arrangements, or waste type differ from those originally described, we may adjust the price to reflect the additional time, labour, or disposal costs incurred.

5. Payments

5.1 Payment for our rubbish collection services is due immediately upon completion of the work, unless alternative arrangements have been agreed in writing in advance.

5.2 We accept payment by the methods we publish from time to time, which may include cash, debit or credit card, bank transfer, or invoicing for approved account customers.

5.3 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate, together with reasonable administration and recovery costs.

5.4 For business customers, we may require a deposit or full payment in advance. Where we have agreed credit terms, invoices must be paid within the agreed period. Failure to pay on time may result in suspension of services and withdrawal of credit facilities.

6. Cancellations and Changes

6.1 You may cancel or amend your rubbish collection booking by giving us notice by telephone or email.

6.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will normally apply, unless we have expressly notified you of a non-refundable charge for that specific booking.

6.3 If you cancel less than 24 hours before the scheduled collection time, or if you fail to provide access to the premises or waste at the agreed time, we may charge a reasonable cancellation or call-out fee to cover our administrative and travel costs.

6.4 We may cancel or reschedule a booking if we are unable to carry out the work due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, or legal or regulatory restrictions. In such cases we will notify you as soon as reasonably practicable and will seek to agree an alternative date and time.

7. Waste Types and Regulatory Compliance

7.1 We operate in accordance with applicable UK waste management legislation and regulations. All waste collected by us will be transported and disposed of or recycled at licensed facilities where required by law.

7.2 You are responsible for accurately describing the type and nature of the waste at the time of booking and on arrival. If hazardous, clinical, liquid, chemical, or other special waste is presented for collection without prior disclosure, we may refuse to collect it and may charge a call-out fee.

7.3 Prohibited or restricted items may include, but are not limited to, asbestos, gas bottles, chemicals, oils, paints, syringes, clinical waste, explosives, pressurised containers, and any substance classified as hazardous or dangerous under applicable law.

7.4 Where we agree to handle regulated or specialist waste, additional documentation, packaging, and charges may apply. You must comply with any instructions we provide in relation to the safe and lawful packaging and segregation of such waste.

7.5 You confirm that you have the right to transfer the waste to us and that the waste is not stolen, unlawfully held, or under dispute. You agree to indemnify us against any claim or loss arising from the unlawful nature or ownership of waste you provide.

8. Service Standards and Liability

8.1 We will exercise reasonable care and skill in providing our rubbish collection services and will seek to complete the work safely and efficiently.

8.2 We will not be liable for any indirect or consequential loss, loss of profits, loss of business, loss of data, or loss of opportunity arising out of or in connection with our services or these Terms and Conditions.

8.3 Our total liability to you arising out of or in connection with any single event or series of related events shall be limited to the total price paid or payable by you for the relevant service, except where such limitation is not permitted by law.

8.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded.

8.5 While on your premises, our operatives will take reasonable care to avoid damage. However, we are not responsible for pre-existing damage or for damage arising from inadequate access, fragile structures, hidden defects, or items left in or on waste to be removed.

8.6 You are responsible for protecting any fixtures, fittings, surfaces, and belongings that may be vulnerable to damage during the collection. If you have any specific concerns, you must raise them with our operatives before work begins.

9. Parking, Permits, and Charges

9.1 You are responsible for ensuring that suitable parking is available for our vehicles in reasonable proximity to the collection point. Where parking charges, permits, or restrictions apply, you must inform us in advance.

9.2 Any parking fees, congestion charges, tolls, or penalty charges reasonably incurred in carrying out the service may be added to your bill if they arise from circumstances beyond our control or from incomplete or inaccurate information provided by you.

10. Customer Conduct and Safety

10.1 You agree to treat our operatives with respect and to refrain from abusive, threatening, or discriminatory behaviour. We reserve the right to withdraw our operatives and cancel the service if they are subjected to unacceptable conduct.

10.2 Our operatives may refuse to carry out any task that they reasonably believe is unsafe, unlawful, or outside the agreed scope of work. You must not ask our staff to undertake activities that are unrelated to the agreed rubbish collection.

11. Data Protection and Privacy

11.1 We collect and use your personal data in order to manage bookings, provide services, process payments, and communicate with you about your rubbish collection.

11.2 We will take reasonable steps to keep your information secure and will only share it with third parties where necessary for providing the service, complying with legal obligations, or with your consent.

11.3 By using our services, you consent to our processing of your personal information for the purposes described in these Terms and Conditions and in any privacy information we make available to you.

12. Complaints and Disputes

12.1 If you are dissatisfied with any aspect of our rubbish collection service, you should contact us as soon as possible, providing full details of your complaint.

12.2 We will acknowledge your complaint and will aim to investigate and respond within a reasonable time. You agree to give us a fair opportunity to resolve any issue before taking further action.

12.3 If a dispute cannot be resolved directly, either party may pursue any remedies available under applicable law. These Terms and Conditions do not affect your statutory rights.

13. Amendments to Terms

13.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to you.

13.2 The version of the Terms and Conditions that applies to your booking will normally be the version in force at the time you make the booking or at the time we confirm acceptance of your booking.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the provision of our rubbish collection services shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.

15.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary for the operation of our business, provided this does not materially affect your rights.

15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of our rubbish collection services and supersede all prior discussions, correspondence, or understandings relating to the same subject matter.