Rubbish Collection Battersea Privacy Policy

This Privacy Policy explains how Rubbish Collection Battersea collects, uses, stores and shares personal data about customers and prospective customers in the Battersea area. It applies to all individuals who use our rubbish collection, waste removal or related services within our operating area in Battersea, whether contacting us online, by telephone, in person or by any other means.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller Details

The data controller responsible for your personal data is Rubbish Collection Battersea. When this policy refers to we, us or our, it refers to Rubbish Collection Battersea as the organisation that determines the purposes and means of processing your personal data.

If you have any questions about this Privacy Policy or about how we handle your data, you can contact us using the details provided on our main customer communications.

Who This Privacy Policy Applies To

This Privacy Policy applies to all customers and prospective customers of Rubbish Collection Battersea located in the Battersea area, including individuals, landlords, tenants, homeowners, businesses and organisations who request or receive our rubbish collection and related services.

By engaging with us, you acknowledge that you have read and understood this Privacy Policy and that we will process your personal data in accordance with it.

Personal Data We Collect

We may collect and process the following categories of personal data in connection with the provision of our services in Battersea:

Identification details such as your name and, where relevant, business name and role.

Contact details such as your telephone number, mobile number, email address and correspondence address.

Service details such as property address for waste collection, access instructions, preferred dates and times, service history and details of waste types to be collected.

Billing and payment information such as billing address, payment status, invoice details and basic transaction data. Card details are processed in a secure manner by our payment processors and are not stored by us where this is not necessary.

Communication records such as emails, messages, call notes and any feedback you provide about our services.

Technical and usage data such as information about how you contact us online, including device type and general usage patterns, where this is necessary to manage enquiries or bookings.

How We Collect Your Data

We collect personal data directly from you in most cases. This includes when you:

Contact us by phone, email, online form or other communication channels to ask for a quote or make an enquiry.

Book a rubbish collection or related service with us.

Enter into a service contract or agreement with us.

Provide feedback, make a complaint or otherwise communicate with us about our services.

We may also receive personal data about you from third parties where this is necessary to provide our services, such as letting agents, landlords, businesses or platforms that pass on your enquiry to us. In these cases, we treat your data in accordance with this Privacy Policy.

Lawful Basis For Processing

We only process your personal data where we have a lawful basis to do so under the UK GDPR. Depending on the context, we rely on the following lawful bases:

Performance of a contract: We process your data when it is necessary to enter into or perform a contract with you, such as to provide rubbish collection services, manage bookings, issue invoices and communicate about your service.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and where these are not overridden by your rights. This includes improving our services, managing our customer relationships, scheduling collections efficiently and maintaining records for business planning.

Legal obligations: We may process your data where it is necessary to comply with legal or regulatory requirements, such as tax, accounting and health and safety obligations.

Consent: Where required by law, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries, provide quotes and arrange site visits if applicable.

To set up, manage and deliver rubbish collection and related services at the correct address and time.

To issue invoices, manage payments and maintain accurate financial and service records.

To communicate with you about your bookings, including confirmations, reminders, changes or cancellations.

To handle complaints, disputes or queries and to provide customer support.

To improve our services, including analysing service patterns within the Battersea area and planning routes and staffing.

To meet legal and regulatory requirements, including responding to lawful requests from authorities where required.

Data Processors And Third Parties

We may share your personal data with trusted third party service providers who act as data processors on our behalf. These may include:

Payment processing providers who handle card payments and other transactions securely.

IT and system support providers who maintain our booking, communications and storage systems.

Accountants and professional advisers who assist us with legal, financial or compliance matters.

Waste transfer stations or other operational partners where limited information is required to fulfil our services.

These processors may only process your personal data according to our instructions and for the purposes we specify. They are required to keep your data secure and to comply with data protection law.

We may also need to share personal data where required by law, for example with regulators, law enforcement or public authorities.

International Data Transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or ensuring that the destination country has adequate data protection laws in place. You can contact us for more information about these safeguards.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting or reporting requirements, and resolve any disputes.

In general, we retain customer and booking records for a period that allows us to respond to queries about past services, usually aligned with standard limitation periods for legal claims. After this period, data is securely deleted or anonymised so that it no longer identifies you.

The exact retention period may vary depending on the type of data, legal obligations and the nature of our relationship with you. If you would like more details about specific retention periods, you can contact us using the details available on our main communications.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures may include secure systems, access controls, staff training and data minimisation practices. While no system is entirely risk free, we regularly review our security arrangements to keep your data as safe as reasonably possible.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Collection Battersea customers in the Battersea area and include:

Right of access: You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.

Right to restrict processing: You can ask us to restrict how we use your data in certain situations, such as while a complaint or accuracy issue is being resolved.

Right to object: You can object to certain types of processing, including processing based on our legitimate interests or for direct marketing purposes.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or transfer it to another controller.

Right to withdraw consent: Where we rely on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before it was withdrawn.

To exercise any of these rights, please contact us using the details provided in your service communications. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office, if you believe your data protection rights have been breached.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will apply to all Rubbish Collection Battersea customers in the Battersea area from the date of publication. We recommend that you review this Privacy Policy periodically so that you remain informed about how we protect your personal data.